ALPHARETTA, Ga. -- The Alpharetta Department of Public Safety's 911 emergency communications center has obtained national designation as an Accredited Center of Excellence.
According to George Gordon of the Alpharetta Dept. of Public Safety, only two percent of the nation's 911 emergency dispatch centers earns the designation.
During the accreditation process, the center was tested for operational standards as mandated by the National Academies of Emergency Dispatch. The 911 center's staff also met very high compliance scores for correctly handling hundreds of emergency calls.
The academy evaluated the center's staff on accuracy of information obtained from callers, accuracy of information put into the emergency dispatch system, the appropriate dispatch of equipment and personnel and the adherence to protocols while giving emergency medical advice over the phone.
City of Alpharetta council member D.C. Aiken said "Our 911 communications officers are the initial critical link in getting help to someone in time of need."