NORCROSS, Ga. -- It may be hard for drivers waiting two hours for a license renewal to think they're witnessing an improvement. But it could be, when considering four and five hour waits were reported at the beginning of July.
New paperwork requirements caught both drivers and the state off guard, which led to confusion and long waits. Drivers are now required to show a birth certificate or passport, social security card, and two proofs of residence when renewing.
Greg Dozier, the commissioner of the state's Department of Driver Services, said 35 minutes was the average wait time for a renewal before those new requirements went into effect. They're hoping to get back to that point by training their employees better and encouraging the public to study the new requirements.
Drivers Services locations in Norcross, Sandy Springs and Cumming reported two hour waits Thursday. Many waiting in line said they had checked around at different sites to find out what the wait times would be before they picked their spot.
"If you don't call the customer service number and don't ask, you'll have no idea how long you're going to wait until you get up here," said Cumming resident Jennifer Bagwell. "People think you can come in at lunch and you'll be done [in an hour,] no."
Many brought newspapers, e-readers and crossword puzzles to make the wait go faster. If all else fails, Sky Lantz-Wagner recommends joining the Peace Corps to renew your patience.
"It is what it is," Lantz-Wagner said of the two hour wait in Norcross. "I was just living in China where I waited hours for everything. My patience level has really increased since I've been away."