10 Frequently asked questions for Facebook comments
11alive.com has switched to the Facebook comment system to help enhance the conversation on story pages and blogs. To begin commenting, you must be logged into an active account on Facebook. Once you’re logged in, you will be able to easily comment and share stories and blog posts.
Q: Why the switch?
A: The decision to change our commenting tool was not made lightly. We understand that many users will not be able to use Facebook or are not interested in using Facebook to comment. However, our aim is not to shut out participants from the conversation, but rather to provide a welcoming environment that encourages high-quality and relevant contributions. By holding commenters accountable for their actions through Facebook, the hope is that this will help keep the conversation interesting and stimulating for the rest of us.
Q: What are the benefits of using my Facebook account on 11alive.com?
A: Once you log into your Facebook account and start commenting, there will be no need to maintain a separate login on the site. Plus, you will be able to use the Facebook grammar filter; ‘Like’ and follow other readers’ posts; include your friends in the conversation; get instant notifications when someone responds to your comment; view the most relevant comments from friends, friends of friends and the most active threads; and hide spam.
Q: I’m logged into my Facebook account, but unable to comment.
A: If you are signing up for Facebook just to post a comment keep in mind that new accounts will have to make a few friends and upload an avatar before becoming “active” and participating on the site. This helps to establish your identity as well as the identities of others using Facebook. For issues concerning Facebook we encourage you to check with their Help Center.
Q: Can I leave a comment if I don't have a Facebook account?
A: After the switch is made to the entire site, anyone wishing to post a comment will need an active Facebook account. If you don’t have one, don’t worry. It’s easy to sign up at Facebook.com.
Q: Why does my Facebook photo and username appear on the page when I haven’t posted a comment?
A: If you're signed into Facebook, you will be able to see your information, but it will not be visible to anyone else until the comment publishes.
Q: If I post a comment will other people be able to see my information or photos?
A: What others see when they click on your information is determined by your Facebook privacy settings. For assistance in updating your settings please visit the Facebook Help Center.
Q: Do the site’s Conversation Guidelines still apply?
A: Yes, You make a difference in the community when you add civil and respectful contributions to the conversation and report abusive comments and identities. If you suspect someone is using a fake or abusive account, report them directly to Facebook by clicking on the user’s profile, then clicking “Report/block this person” at the bottom left of the page. For abusive or inappropriate comments, click the “X” in the upper right corner of the comment and report it as spam or abuse.
Q: Why can’t I see the comments?
A: Comments on 11alive.com are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, check with your IT department. It is common practice for government agencies and certain employers to block the Facebook application from their servers.
Q: What if my question wasn’t answered here?
A: Email firstname.lastname@example.org